Our privacy statement

Protecting your personal information is important to NSI Group Canada Inc. In accordance with the Act respecting the protection of personal information in the private sector (Bill 25), we are committed to maintaining the confidentiality of the information you provide to us.

Last updated: September 19, 2025

Scope and contact information

These Terms of Use govern your use of the website https://www.groupensi.com/en-ca/. Please read these Terms of Use, the Privacy Statement, and the Cookie Statement carefully before using this website in any manner.

This website is operated by NSI Group Canada Inc., a corporation duly incorporated under the laws of Quebec and registered with the Registraire des entreprises du Québec under number 1169425429, with its registered office located at 901-55 Avenue du Mont-Royal O, Montréal, QC, H2H 2S6, Canada.

For any questions or comments, please contact NSI Group Canada Inc. at the above address or by email at infos.nsicanada@groupensi.com.

By using this website, you acknowledge that you have read and accepted these Terms and policies in accordance with the laws applicable in Canada and the Province of Quebec.

General

Contact

Legitimate Interest - You may contact us through our contact forms, by mail, by phone, or via other communication channels. We process your personal data in order to manage your contact request and to provide you with the necessary information and support.

What personal data do we process?

Identification and contact data
How did we obtain this data?

Directly from you when you contact us
How long do we retain the data?

For as long as necessary to process the contact request
Which third parties may receive your data?

Information and Communication Technology (ICT) service providers

Complaints, requests to exercise data subject rights, and other legal actions

Legal Obligation - We will process your personal data to respond to your data subject rights request in accordance with applicable data protection legislation and this Privacy Statement (see below: “What are your rights and how can you exercise them?”). We will also process your personal data if we need to defend ourselves in legal proceedings involving your personal data or to comply with any court order or other legal obligation.

Legitimate Interest - NSI Group Canada Inc. processes your personal data to investigate and handle complaints in a fair, timely, and effective manner.

What personal data do we process?

Identification and contact dat
Any other personal data specifically related to the complaint, data subject rights request, or legal action
How did we obtain this data?

Directly from you as the complainant, data subject, or party involved in any other legal action
How long do we retain the data?

During the handling of the complaint, data subject rights request, or legal action, and up to 10 years after our last interaction with you as a complainant or potential claimant (for evidence in any potential legal action).
In the case of legal actions related to property rights, the retention period is extended to 30 years.
Which third parties may receive your data?

Information and Communication Technology (ICT) service providers
Public authorities

Website functionality and security

Legitimate Interest - For purposes of technical maintenance, optimization, and security of our website, we may process your personal data. This allows us to diagnose and resolve technical issues, ensure the compatibility of our website with different devices and browsers, enhance your user experience, and protect against cybersecurity threats.

What personal data do we process?

Identification and contact data
How did we obtain this data?

Directly from you as a visitor or user of the website
How long do we retain the data?

For technical maintenance, optimization, and security purposes, for as long as necessary and up to one year after your visit to the website
Which third parties may receive your data?

Information and Communication Technology (ICT) service providers

Visitor access management

Legitimate Interest - We may process your personal data to manage visitor flow, ensure the safety of our premises, employees, and information, contact you as a visitor, record and monitor visitor network behavior and Wi-Fi usage (guest network), and for audit purposes.

What personal data do we process?

Identification and contact data
Occupation and position
Audio and/or visual recordings (photos, video, etc.)
How did we obtain this data?

Directly from you as a visitor to our premises or indirectly via a representative of your organization
How long do we retain the data?

Up to one year after the visit
For video surveillance images, up to one month, unless they are used as evidence of an offense, damage, or nuisance, or to identify an offender, public order disturbance, witness, or victim
Which third parties may receive your data?

Information and Communication Technology (ICT) service providers

Direct marketing and sales

Data-driven analysis and insights

Consent - When we receive your consent, we may process your personal data for the purpose of analyzing usage and interaction with our website. Additional information is available in our Cookie Statement.

Legitimate Interest - NSI Group Canada Inc. may process personal data to analyze user behavior, identify areas for improvement, personalize your user experience, and gain insights into the demographic characteristics of our users.

What personal data do we process?

Identification and contact data
Usage data
How did we obtain this data?

Directly from you as a visitor or user of the website
How long do we retain the data?

Up to two years after data collection
For analysis related to cookies, in accordance with the retention periods defined in the Cookie Statement
Which third parties may receive your data?

Information and Communication Technology (ICT) service providers

Event and webinar management

Consent - If we capture images or video recordings during the event or webinar that go beyond general crowd shots and focus on you as an individual, we will request your explicit consent to use them for future marketing purposes.

Performance of a Contract - We process personal data to manage registrations and invitations to enable participation in events and webinars.

Legitimate Interest - We process personal data when organizing events and webinars to inform you and connect you with us as an organization.

What personal data do we process?

Identification and contact data
Audio and/or visual recordings (photos, videos, etc.)
How did we obtain this data?

Directly from you as a participant
How long do we retain the data?

Up to two years after the event or webinar concludes, or after your last meaningful interaction with us
For content published on our website(s) or social media, retention continues until the content is removed or your consent is withdrawn.
Which third parties may receive your data?

Information and Communication Technology (ICT) service providers
Co-organizers

Lead generation and prospect management

Legitimate Interest - At NSI Group Canada Inc., we process your personal data to determine your potential interest in our products and services in order to contact you and maintain and personalize our interactions with you.

What personal data do we process?

Identification and contact data
Occupation and position
How did we obtain this data?

Directly from you as a potential client or prospect, or indirectly from third-party external sources
How long do we retain the data?

Up to two years after your last meaningful interaction with us
Which third parties may receive your data?

Information and Communication Technology (ICT) service providers

Newsletters

Consent - On our website, you can subscribe to our newsletter. We process your personal data in order to contact you with valuable information, updates, and insights from NSI Group Canada Inc.

What personal data do we process?

Identification and contact data
How did we obtain this data?

Directly from you as a subscriber
How long do we retain the data?

As long as consent is not withdrawn
Which third parties may receive your data?

Information and Communication Technology (ICT) service providers

Provision of informational materials

Legitimate Interest - We may process your personal data when you request or download informational materials (e.g., eBooks, white papers) that we make publicly available. We do this in order to provide relevant and informative content.

What personal data do we process?

Identification and contact data
How did we obtain this data?

Directly from you as the requester
How long do we retain the data?

For as long as necessary to complete the request or download
Which third parties may receive your data?

Information and Communication Technology (ICT) service providers

Social media management

Legitimate Interest - NSI Group Canada Inc. processes personal data to engage with potential and existing clients and other interested individuals, to share news and updates, and to build a community around our brand in order to promote our products, services, and content to a wider audience.

What personal data do we process?

Identification and contact data
How did we obtain this data?

Directly from you as a social media user
How long do we retain the data?

For as long as we are in contact with you through the relevant social media platform
Which third parties may receive your data?

Information and Communication Technology (ICT) service providers

Testimonials and blogs

Consent -We process your personal data in order to share our customers’ positive experiences and to create engaging website content to promote our products and services to potential clients.

What personal data do we process?

Identification and contact details

Audio and/or visual recordings (photos, videos, etc.)
How did we obtain this data?

Directly from you as a customer representative or as the author of a blog post.
How long do we retain the data ?

As long as the content is published on our website(s) or social media, or until you withdraw your consent.
Which third parties may receive your data?

ICT (Information and Communication Technology) service providers.

Applications

Use of our software applications

Performance of a Contract - NSI Group Canada Inc. processes personal data to enable the core functionalities of the application and to ensure optimal performance.

I-Legitimate Interest - When you use our software applications, we may process personal data for the purposes of analyzing usage patterns, identifying areas for improvement, developing new features, and providing technical support.

What personal data do we process?

Identification and contact data
Usage data
Personal data specifically provided by the user
How did we obtain this data?

Directly from you as a user
How long do we retain the data?

During your use of our software applications and for a reasonable period after your account becomes inactive (depending on the application)
Which third parties may receive your data?

Information and Communication Technology (ICT) service providers

How long do we retain your personal data?

We do not retain your personal data longer than is strictly necessary to achieve the purposes for which the personal data was collected or in accordance with any legal obligation imposed on us. The specific retention periods for your personal data may vary depending on the nature of the data and the purposes for which it is processed. We regularly review our data retention policies and procedures to ensure compliance with legal requirements and best practices.

For specific details regarding the retention period applicable to a particular purpose, see the section above: “Why do we process your personal data?”

Are your personal data safe with us?

We have implemented a series of technical and organizational measures designed to protect your personal data against misuse, loss, unauthorized access, and other undesirable practices. We continuously monitor and update these security measures to ensure they remain appropriate in light of evolving threats and technological advancements. In the unlikely event of an incident or data breach involving your personal data, we will inform you in accordance with our legal obligations.

What are your rights and how can you exercise them?

NSI Group Canada Inc. wants you to remain in control of your personal data. This section provides information on the rights you have regarding the processing of your personal data :

Right of access : You have the right to access all personal data we process about you. If you wish to obtain a copy of this data, please inform us, and we will provide it in digital or paper format.
Right to rectification : If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected or, in consideration of the processing purposes, completed.
Right to erasure (“right to be forgotten”) : When your personal data is no longer necessary for the purposes outlined in this Privacy Statement, you have the right to request its deletion. In certain circumstances, we are legally required to retain some personal data, in which case we cannot fulfill this request.
Right to restriction of processing : In certain cases, you have the right to restrict the processing of your personal data. This means that personal data may only be stored and processed by us for limited purposes.
Right to data portability : For certain processing activities, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format and/or to transmit it to another controller.
Right to object: You have the right to ask us to stop processing your personal data, generally for direct marketing purposes.
Right to withdraw consent : When we process your personal data based on consent obtained from you, you have the right to withdraw that consent at any time.

To exercise one or more of these rights, or if you wish to obtain more information, please contact us at: infos.nsicanada@groupensi.com.

We will respond to your requests and questions regarding your rights in a timely manner and in accordance with applicable data protection laws. Depending on the processing activity, exercising the above rights may be subject to certain conditions or restrictions. In addition, we may require verification of your identity as the data subject before fulfilling your request.

Changes to this privacy statement

To ensure transparency in our processing activities, we will update this Privacy Statement as necessary to reflect changes in legislation, guidelines issued by data protection authorities, feedback received from data subjects or other stakeholders, modifications to our services, or changes to our processing activities and data protection policies.

The effective date of this Privacy Statement is indicated at the top of this page under “Last Updated”. We encourage you to review this Privacy Statement regularly to understand how NSI Group Canada Inc. protects your personal data.

Contact

If you have questions about this Privacy Statement or would like more information about how we process personal data, please contact our office using the following details:

NSI Group Canada Inc.
901-55 Avenue du Mont-Royal O, H2H 2S6, Montréal, QC
Email: infos.nsicanada@groupensi.com

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