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Customer testimonials – Telecommunications and media

Radio-Canada : News, radio, television, sports and arts

Challenges

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Guarantee a seamless experience across Radio-Canada’s multi-platform app.

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Conduct real-world testing on 13 devices (10 smartphones and 3 tablets).

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Detect performance and functional issues before the official launch.

Results

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28 bugs identified, including 7 critical blockers and 5 major issues.

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Majority of issues were functional, directly impacting user experience

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All critical bugs resolved prior to release, ensuring a stable and reliable launch.

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Delivered a high-quality app that met Radio-Canada’s performance and usability standards.

Solution

Test

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Telecommunications and media

"The testers replicate the behavior of a typical user and uncover as many bugs as possible in a short amount of time." 

Radio-Canada is Canada’s oldest broadcasting service and now broadcasts across numerous channels and platforms : radio, TV, web, and mobile apps.

Given the density of its content and the high expectations of its users, quality assurance is a critical issue for Radio-Canada. Its large audience leads to digital fragmentation, that is, a wide variety of devices and configurations. The challenge, therefore, is to conduct testing across just as diverse a range of devices.

Our collaboration with Radio-Canada

Radio-Canada works with NSI for quality control of its INFO app. The app delivers various types of content (articles, videos), offers continuous news updates, and includes in-app purchases. To identify as many bugs as possible, an exploratory testing approach was chosen. 

Thank you, Radio-Canada, for your trust !

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