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Multi Cloud

Multi Cloud

Explore the added value of multi cloud for your business

 Artificial Intelligence

Artificial Intelligence

Transform your business with AI.

 Testing Solutions

Testing Solutions

Experts in testing, program development, automation, training, and certification.

 Cybersecurity

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Cybersecurity requires a full-scale approach

 Modern Workplace

Modern Workplace

Empower your team with a modern workplace

 Applications

Applications

Building the applications to embed growth, innovation and agility

 Business Solutions

Business Solutions

Leverage the power of business applications

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5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G

 Collaborative Solutions

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Software solutions that optimize business processes and drive success.

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We help you create a resilient, scalable ecosystem

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A team of experts dedicated to your projects

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Integrating the right digital solutions for your IT project

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Focus on your core business, we'll take care of the rest.

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Microsoft Dynamics 365 Customer Engagement

Elevate your customer connections. Microsoft Dynamics 365 Customer Engagement streamlines your sales, marketing and service operations, empowering personalized interactions that foster loyalty and growth. Leverage data-driven insights, seamless integrations & intuitive tools to build meaningful relationships and deliver exceptional value at every customer touchpoint.

Let’s get in touch

Track

Monitor customers and prospects effectively throughout the sales cycle.

Streamline

Simplify workflows to boost team efficiency and productivity.

Anticipate

Leverage insights to understand and address customer needs.

A comprehensive solution for customer relationship management


Dynamics 365 Customer Engagement is a robust business solution designed to elevate your customer relationship management. It enhances your company’s marketing performance, boosts sales, and delivers superior customer service.

With this solution, you can :

Key features of
Customer Engagement

Sales

Gain full visibility into your sales pipeline to help teams manage leads, track deals, build strong relationships, and close more business with a simple, connected sales process.

Marketing

Gain deep insights into buyer behavior to help your teams effectively manage leads, refine marketing messages and nurture lasting customer relationships.

Customer service

Provide your teams with centralized data and AI-driven insights to resolve issues faster and deliver consistent, high-quality support at every touchpoint.

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Field service

Real-time data access ensures you can dispatch the right resource to the right location at the right time, equiped with the tools needed to achieve first-time resolution success.

Benefits of Customer Engagement

Track
interactions

A centralized platform allows you to efficiently manage all customer interactions across sales, marketing, and customer service.

Advanced customization

Tailor the solution to meet your business’s unique needs by configuring workflows, custom fields, and business processes.

Anticipate customer needs

Anticipate customer needs by leveraging insightful data to strengthen relationships and unlock new upselling and cross-selling opportunities.

Optimize field operations

With mobile access, your sales and customer service teams can stay connected and productive, even on the go.

Why NSI ?

Your local IT integration expert

With over 30 years of CRM expertise and a decade of mastering custom Microsoft Dynamics 365 solutions, we're your trusted partner for seamless IT integration.

Our expertise

Our dedicated Business Solutions team, comprising 100+ professionals and 30+ certified CRM specialists, is ready to tackle your unique business challenges.

A process-oriented approach

We employ a pragmatic, process-focused methodology, leveraging industry-specific models to ensure optimal outcomes for every project.    

Contact us !

Ready to elevate your Customer Engagement ?

Contact our experts today to explore how we can help you achieve your goals.